Page 6 - 2017-18_MVU-Road Map

STRATEGIC AREAS OF FOCUS

FINANCE WORKFORCE CUSTOMERS

Strategic Objective: Strategic Objective: Strategic Objective:
MVU will operate in a manner that MVU will attract and retain Our programs and services will meet
ensures long-term financial stability, knowledgeable people who reflect the needs of our customers and the
affordable energy, and customer the core values of MVU, work safely, larger community.
value. and work well with the community.

Goals: Goals: Goals:
• Establish a Reserve Policy that • Begin an analysis of MVU’s • Develop a robust customer
includes reserves for operations, organizational structure in satisfaction program through the
repair and replacement of preparation for the expiration of use of regular customer surveys.
infrastructure, rate stabilization, the agreement with the current • Establish an Electric Vehicle
and emergencies (catastrophic maintenance and operations program.
events). provider. • Establish a quarterly newsletter to
• Establish MVU as a stand-alone • On an annual basis, consider inform customers of current and
tax-exempt borrower. This additional resources necessary to future programs (2 residential and
will allow MVU to issue utility address the needs of the utility. 2 commercial).
revenue bonds for future capital • Create a succession plan to
improvement projects. ensure the recruitment and • Consider adopting technologies
that will enhance customer
• Explore rate policy alternatives. development of employees in services.
The current policy is to maintain key roles in the organization.
parity with SCE rates. To ensure • Provide ongoing training to ensure • Explore forming or participating in
long-term financial stability, we that employees meet and/or Community Choice Aggregation
need to establish rates that will exceed the City’s Customer Care as a means to provide a benefit
meet revenue requirements Standards. to the entire Moreno Valley
while remaining competitive community.
and providing the ability to help • Provide ongoing safety training
attract businesses and jobs to the to ensure that employees work
community. safely.
• Explore appropriate rate
structures for distributed energy
resources such as roof top solar
systems to ensure that all rate
payers pay their fair share of
costs.
• Develop a 5-year financial plan
that will integrate all elements
that impact rates.
• Develop key performance
indicators from a benchmarking
study that will help to measure
MVU’s progress towards financial
health and stability.

6