Page 2 - MVU Annual Report 2017/18

management

statement

In September 2014, the City of Moreno Valley established Customer Care Standards to
enhance the quality of service provided to citizens, visitors, people working in Moreno
Valley, people working with staff on a project, and fellow City employees. All City employees
are expected to follow these standards in their daily interactions with others; as a result,
this emphasis on the Customer Care Standards has fostered a culture of exceptional
customer service throughout the City.

Moreno Valley Utility (MVU) models these standards and provides exceptional service to
all of its customers. MVU’s core values reflect a focus on customers and the community
to enhance the quality of life for Moreno Valley and the region. Whether developing new
programs that save utility customers money or providing new ways to increase customer
awareness of their energy usage, MVU remains rooted in its mission to provide safe,
reliable, and economical public electric service for all.

This report highlights the accomplishments of MVU during fiscal year 2017/2018.
Throughout the report you will find the Customer Care Standards highlighted as they
apply to the achievements made by the utility. Additionally, you will find testimonials
from both business and residential customers applauding MVU for providing “Service That
Soars”.

On behalf of the Mayor, Council, Management, and staff, we thank you and appreciate the
opportunity to serve the community of Moreno Valley.

MVU Ann ual Repor t | 2